Patricia works your Wati.
Ask her in Slack. She reads the team inbox, drafts replies, and prepares broadcasts, but sending a WhatsApp message or broadcast to real customers waits for your yes.
@Pati the Northwind WhatsApp inbox has piled up over the weekend. Can you triage it and draft replies?
Went through the team inbox. Here is the state of it:
- 47 open conversations, 31 are order-status questions I can answer from the notes
- 9 are refund or complaint threads I flagged for a human, drafts ready but held
- 7 fall outside the 24-hour window, so those need an approved template to reopen
- Drafted replies for all 47, matched to each customer's last message
- Nothing has sent. Every reply waits for your yes before it reaches anyone.
Send the 31 order-status replies. Leave the refunds for me to read.
Sent. The 31 order-status replies went out and those threads are marked handled. The 9 refund drafts are still held for you, and the 7 template reopens are queued pending your yes.
Patricia + Wati
What she does in Wati.
Real actions she takes on your say-so, not a list of API endpoints.
Read the team inbox
She reads open WhatsApp conversations across the shared inbox, so a weekend backlog gets triaged into what she can answer and what needs a human, without you scrolling every thread.
Draft replies in context
Replies drafted against each customer's last message and history, so answers are specific and ready, not generic. They stay drafts until you approve them.
Handle message templates
She works with your approved WhatsApp templates, matching the right one to reopen conversations outside the 24-hour window, so sends stay inside WhatsApp's rules.
Prepare broadcasts
One-time broadcasts staged to a contact list you choose, with the template and audience laid out, ready for your review before a single message goes out.
Keep contacts current
Contacts created and updated with attributes and tags, so the list you broadcast to and the inbox you triage stay clean and current.
Keep sends behind approval
Reading conversations, drafting replies, and preparing broadcasts run on their own, but sending a WhatsApp message or broadcast reaches real customers, so it always waits for your explicit yes in Slack.
Say it like you'd say it
Things to ask her on day one.
Triage the Northwind WhatsApp inbox and draft replies for me to approve
Draft a reply to this refund thread but hold it for me
Prepare a broadcast to our order-confirmed contacts using the shipping template
Which conversations are outside the 24-hour window and need a template?
Tag every unresolved complaint thread so we can follow up
Better together
Wati is one hand. Give her the other.
Patricia's value compounds when the whole workflow lives with her, not just one tool.
Setup
Wati, connected in minutes.
Add Patricia to Slack
She joins your workspace like any teammate. Two minutes, no engineering.
Today at 9:00 AM
Connect Wati
One OAuth click. She gets only the access you approve, and you can disconnect her anytime.
Wati connected
Ask
Mention @Pati with the job. Reading and drafting runs on its own; sending a WhatsApp message or broadcast waits for your yes.
@Pati Triage the Northwind WhatsApp inbox and draft replies for me to approve
On it.
FAQ
Wati questions, answered.
What can Patricia actually do in Wati?
She reads WhatsApp conversations in the team inbox, drafts replies, works with approved message templates, prepares broadcasts, and keeps contacts current. Reading and drafting is instant; sending a message or broadcast waits for approval.
Will she message a customer or fire a broadcast on her own?
No. Sending a WhatsApp message and launching a broadcast both reach real customers, so they are staged and shown to you in Slack first and go only after your explicit yes. Reading conversations and drafting replies run on their own.
Which Wati plan do we need?
Any plan with API access and an approved WhatsApp Business number, since messaging runs through Wati's API. She connects through the official OAuth flow, the same way other approved apps do, and only sees the account you connect.
We run a separate Wati number and inbox per client. Does that stay separate?
It does. Each client's Wati account, number, and team inbox is its own connection, so Northwind's conversations, contacts, and broadcasts are never reachable from another client's inbox. She works one number at a time, the one you connected.
What does the Wati integration cost?
Nothing extra. Every integration is included, on every plan.
One of 1,000+ integrations. Browse the full directory
Everybody deserves a Patricia.
She handles the mess. You keep the clients. See what changes in your first week.
Pick a time that works for you. You get a live walkthrough of Patricia on real agency work, and every question answered.