Patricia works your Gorgias.
Ask her in Slack. She reads the tickets, routes what is misfiled, and drafts the reply, but nothing public reaches a shopper until you say go.
@Pati what's stacking up in Fernbrook's Gorgias this morning, and is anything sitting too long?
54 open tickets, 8 unassigned, and 5 waiting on a first reply for over 3 hours. Here is what needs a person:
- 17 are the same where-is-my-order question since yesterday's shipping delay email
- A chargeback threat replied twice with no owner, oldest by 4 hours
- 6 returns tagged general that belong with the returns team
- Want me to route the six returns, assign the chargeback, and draft a reply for the shipping batch?
Yes, and let me read the shipping reply before it sends.
Done and held for you. The six returns are routed to the returns team, the chargeback is now on Maya, and a reply is drafted on all 17 shipping tickets with the new delivery window and a 10% code. Nothing public has sent, one word and they go out together.
Patricia + Gorgias
What she does in Gorgias.
Real actions she takes on your say-so, not a list of API endpoints.
Read the queue like a lead
Open, unassigned, and waiting tickets across every account you connect, summarized into what needs a person now instead of a view you have to filter through yourself.
Catch what is slipping
Tickets sitting too long, an angry customer with no owner, and a spike of the same order question get surfaced in Slack with the count, before the client asks why response time slipped.
Route and tag the queue
Misfiled tickets move to the right team, and ticket tags stay accurate by client and topic, so the board is triaged without anyone reassigning by hand.
Draft the reply for your yes
She writes the response on the ticket, matched to the shopper's issue, and holds it. Sending a public reply the customer sees waits for your approval.
Clear repeat questions fast
When one issue floods the queue, a shipping delay or a sold-out item, she drafts a batch reply with the real answer, so a wave of the same ticket does not eat the morning.
Keep customers current
She creates and updates customer records and merges duplicates, so the shopper behind a ticket has one clean history instead of three half-records.
Say it like you'd say it
Things to ask her on day one.
What's stacking up in Fernbrook's Gorgias this morning?
Which tickets have waited longest with no owner?
Route every return to the returns team and assign the chargebacks
Draft a reply for the shipping-delay tickets, for me to review
Give me last week's ticket volume and first-reply time for the client report
Better together
Gorgias is one hand. Give her the other.
Patricia's value compounds when the whole workflow lives with her, not just one tool.
Setup
Gorgias, connected in minutes.
Add Patricia to Slack
She joins your workspace like any teammate. Two minutes, no engineering.
Today at 9:00 AM
Connect Gorgias
One connection reaches the account you manage for the client. She gets only the access you approve, and you can disconnect her anytime.
Gorgias connected
Ask
Mention @Pati with the job. Reading, routing, and drafting run on their own; sending a public reply waits for your yes.
@Pati What's stacking up in Fernbrook's Gorgias this morning?
On it.
FAQ
Gorgias questions, answered.
What can Patricia actually do in Gorgias?
She reads and triages tickets, routes them to teams, tags them, drafts replies inside the ticket, and manages customer records including merging duplicates across every account you connect. Reading, routing, and drafting are instant; sending a public reply to a customer waits for approval.
Will she reply to a shopper on her own?
No. Any public reply the customer sees is drafted and held in Slack until you give an explicit yes. Reading the queue, routing tickets, tagging, and flagging what is overdue run on their own, that is the point.
Which Gorgias plan do we need?
Any plan works. She connects to the account the same way other approved apps do, with the access you approve, and only sees the account you connect.
We keep a separate Gorgias per client. Does that stay separate?
Yes, that is the setup she expects at an agency. Connect the accounts you want her in and every client's tickets and customers stay walled off from the rest.
What does the Gorgias integration cost?
Nothing extra. Every integration is included, on every plan.
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Everybody deserves a Patricia.
She handles the mess. You keep the clients. See what changes in your first week.
Pick a time that works for you. You get a live walkthrough of Patricia on real agency work, and every question answered.