Patricia works your PagerDuty.
Ask her in Slack. She reads the open incidents, tells you who is on call, and pulls the history, then holds for your yes before touching an incident's status.
@Pati something just paged for Northwind. What's open, and who's on call?
One high-urgency incident, triggered four minutes ago, still unacknowledged:
- Northwind checkout API is returning 5xx, error rate crossed the threshold at 9:14am
- Maya is the on-call primary, escalation to the lead fires in 11 minutes if nobody acks
- This is the second page on this service this week, the first cleared on its own in 6 minutes
- Want me to acknowledge it under your name while you look? It waits for your yes.
Ack it, I'm on it now.
Acknowledged, so the escalation is paused and Maya is not pulled in. I will keep watching, and I will hold any resolve until you tell me it is actually fixed.
Patricia + Pagerduty
What she does in Pagerduty.
Real actions she takes on your say-so, not a list of API endpoints.
Tell you what is on fire
She reads open incidents across the services you connect and comes back with what triggered, when, and how urgent, so a page turns into a clear picture instead of a scramble.
Know who is on call
On-call schedules and escalation policies, read on demand, so you know who owns a service right now and when it escalates, without opening the app to find out.
Acknowledge only on your yes
She can acknowledge an incident to pause an escalation, but it waits for your explicit approval, so nobody's page gets silenced without a person deciding to.
Resolve after you confirm the fix
When something is actually fixed she can resolve it and add a note, and that too holds for your yes, so an incident is never closed while it is still live.
Read the incident history
How often a service pages, how long incidents run, and which ones keep recurring, pulled as metrics, so a flaky service is a pattern you can show, not a gut feeling.
Work across every client service
One connection reaches the services you manage. Every client's incidents, schedules, and escalation policies stay walled off from the rest.
Say it like you'd say it
Things to ask her on day one.
What's open in PagerDuty right now, and who's on call?
Acknowledge the Northwind checkout incident under my name while I look
Resolve the incident once I confirm it's fixed, and add a note on the cause
How many times has Fernbrook's API paged this month?
Who's the on-call primary for the client's platform this week?
Better together
Pagerduty is one hand. Give her the other.
Patricia's value compounds when the whole workflow lives with her, not just one tool.
Setup
Pagerduty, connected in minutes.
Add Patricia to Slack
She joins your workspace like any teammate. Two minutes, no engineering.
Today at 9:00 AM
Connect PagerDuty
One connection reaches the services you manage. She gets only the access you approve, and you can disconnect her anytime.
Pagerduty connected
Ask
Mention @Pati with the question. Reading incidents and on-call runs on its own; acknowledging or resolving waits for your yes.
@Pati What's open in PagerDuty right now, and who's on call?
On it.
FAQ
Pagerduty questions, answered.
What can Patricia actually do in PagerDuty?
She reads open incidents, on-call schedules, escalation policies, services, and incident metrics across everything you connect, and she can acknowledge, resolve, and note incidents and trigger workflows. Reads are instant; anything that changes an incident's status waits for approval.
Will she acknowledge or resolve incidents on her own?
No. Reading what is open and who is on call runs on its own, that is the point. Acknowledging an incident, resolving one, or firing a workflow waits for an explicit yes in Slack, so a live page is never silenced by surprise.
Which PagerDuty plan do we need?
Any plan works. She connects through PagerDuty's official flow with the access you approve, the same way other approved tools do, and only sees the services you connect.
We keep a separate setup per client. Does that stay separate?
Yes, that is the setup she expects at an agency. Connect the services you want her in and every client's incidents and schedules stay walled off from the rest.
What does the PagerDuty integration cost?
Nothing extra. Every integration is included, on every plan.
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Everybody deserves a Patricia.
She handles the mess. You keep the clients. See what changes in your first week.
Pick a time that works for you. You get a live walkthrough of Patricia on real agency work, and every question answered.