Terms of Service

About these terms

Patricia is a digital service operated and managed by BETTERGROUP HOLDING INC (“Patricia”, “we”, “us”). These Terms of Service (the “Terms”) govern your access to and use of Patricia.

By using Patricia, or by authorising Patricia to join your workspace, you agree to these Terms. If you are agreeing on behalf of a company, you confirm you have the authority to bind that company, and “you” means that company.

Registered office: 1111B S Governors Ave, STE 37790, Dover, Delaware 19904, United States

What Patricia is

Patricia is an AI coworker. She joins your team's workspace, takes on work, and produces deliverables such as written copy, reports, research, and analysis. She can connect to third-party tools you already use in order to do that work.

Patricia works in Slack today. Support for other workspaces, including Microsoft Teams, is being rolled out and is not guaranteed to be available to you.

Your account and your users

Access to Patricia is granted through your workspace. You are responsible for who you give access to, for what they do with it, and for keeping your workspace credentials secure. Tell us promptly at hello@patricia.app if you believe access has been misused.

Acceptable use

You agree not to use Patricia to:

• break the law, or help anyone else break the law
• infringe someone else's intellectual property or privacy rights
• produce or distribute content that is unlawful, deceptive, harassing, or designed to impersonate a real person or organisation
• attempt to reverse engineer, resell, or extract the underlying models or systems
• interfere with the service, circumvent usage limits, or access it by any means other than the interfaces we provide

We may suspend access if use of the service threatens the security, availability, or lawful operation of Patricia or of another customer.

Your content

You keep ownership of everything you provide to Patricia, and of the deliverables she produces for you. You grant us the licence we need to operate the service: to process your content in order to carry out the work you ask for, and to maintain and secure the service.

How we handle personal data is set out in our Privacy Policy and, where it applies, our Data Processing Addendum. The vendors we rely on are listed on our Subprocessors page.

AI output, review, and approvals

Patricia produces output using AI systems. AI output can be wrong, incomplete, or unsuitable for your purpose, and it may be similar to output produced for someone else. You are responsible for reviewing anything Patricia produces before you rely on it, publish it, or send it to a third party.

Patricia is built to pause and ask before actions that publish, send, or spend. Those approval steps are a safeguard, not a substitute for your own judgement. Patricia does not provide legal, financial, tax, or medical advice.

Third-party tools

Patricia can connect to third-party services at your direction. Those services are governed by their own terms and privacy policies, and we are not responsible for them. Connecting a tool authorises Patricia to access it on your behalf, within the scope you grant. You can disconnect a tool at any time.

Plans, credits, and payment

Paid plans and credit allowances are described on our pricing page. Work is metered in credits. Fees are stated exclusive of taxes, which you are responsible for where they apply.

Subscriptions renew for successive terms unless cancelled before the renewal date. Except where the law requires otherwise, fees already paid are not refundable. We may change pricing, and we will give reasonable notice before a change affects a term you have already paid for.

Intellectual property

We keep all rights in Patricia itself: the service, the software, the models we build, and our branding. Nothing in these Terms transfers those rights to you. You may not use our name or marks without our written permission.

Confidentiality

Each of us may receive information from the other that is confidential. Both of us agree to protect it, to use it only to perform under these Terms, and not to disclose it except to people who need it and are bound by similar obligations.

Warranties and disclaimers

We provide Patricia with reasonable skill and care. Beyond that, and to the maximum extent permitted by law, the service is provided “as is”, without warranties of any kind, whether express or implied, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the service will be uninterrupted or error free, or that AI output will be accurate.

Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data.

Our total liability arising out of or relating to these Terms will not exceed the amount you paid us for the service in the twelve months before the event giving rise to the claim.

Nothing in these Terms limits liability that cannot be limited by law, including liability for fraud, or for death or personal injury caused by negligence.

Term and termination

These Terms apply for as long as you use Patricia. You may stop using the service and cancel at any time. We may suspend or terminate access if you materially breach these Terms and do not fix the breach within a reasonable period after we tell you about it, or immediately where the breach is unlawful or threatens the service.

After termination we will delete or return your content in line with our Privacy Policy. Sections that by their nature should survive termination will survive it.

Changes to these terms

We may update these Terms. If a change is material we will give reasonable notice before it takes effect. Continuing to use Patricia after that point means you accept the updated Terms.

Governing law

All matters related to Patricia, including these Terms, are governed by the laws of the United States and the State of Delaware, without regard to conflict of law rules. The courts of the State of Delaware have exclusive jurisdiction over any dispute, and each party consents to that jurisdiction.

Contact

Questions about these Terms: hello@patricia.app

Questions about privacy and data: privacy@patricia.app