Patricia runs your Resend.
Ask her in Slack. She shapes the product emails, keeps the domain and audiences clean, and watches delivery. Nothing reaches a real inbox until you approve it.
@Pati Fernbrook's app needs a new welcome email and a feature announcement to active users. Where are we?
Welcome email is built as a reusable template and ready to wire into their signup flow. The announcement is drafted to the active-users audience and held for you. Delivery on their domain is healthy:
- Domain: verified, 99.2% delivered over the last 30 days across 34,000 emails
- Welcome: new template with the user's first name and plan filled in, ready for their app to fire
- Announcement: drafted to Active Users (11,800 contacts), waiting on your yes before it sends
Ship the announcement.
Announcement is out to the 11,800 active users and the welcome template is live for their app to use. Delivered rate is at 99.4% and the first opens are in. Full breakdown here tomorrow.
Patricia + Resend
What she does in Resend.
Real actions she takes on your say-so, not a list of API endpoints.
Shape the product emails
Welcome, receipt, password reset, feature note. She builds the email as a reusable template with the right merge fields, so the mail a client's app sends stays on brand.
Send only after your yes
A broadcast to real users, or firing a scheduled send, goes out when you approve it and not before. She sets it all up so the last step is one word from you.
Keep the audience current
Contacts added, properties filled, unsubscribes and stale addresses cleaned, and topics kept tidy, so a client's audience stays healthy and no one is emailed who opted out.
Segment for the right send
Active users, trial accounts, a specific plan. She builds the segment from contact properties, so an announcement reaches the people it is meant for.
Watch the sending domain
Domain verification and delivery tracked closely, so a reputation or DNS problem gets caught before a client's password resets start landing in spam.
Report what actually landed
Delivered, opens, clicks, and bounces per send, handed to you in Slack, so no one logs in to read a chart to know the product mail is getting through.
Say it like you'd say it
Things to ask her on day one.
Build Fernbrook's new welcome email as a template with the first name and plan filled in
Draft the feature announcement to active users and hold it for my approval
How is delivery trending on the Fernbrook sending domain this month?
Build a segment of trial accounts that signed up in the last 30 days
Clean the bounced and unsubscribed contacts off the audience
Better together
Resend is one hand. Give her the other.
Patricia's value compounds when the whole workflow lives with her, not just one tool.
Setup
Resend, connected in minutes.
Add Patricia to Slack
She joins your workspace like any teammate. Two minutes, no engineering.
Today at 9:00 AM
Connect Resend
One click per client account you manage. She gets only the access you approve, and you can disconnect her anytime.
Resend connected
Ask
Mention @Pati with the job. Templates, audience work, and reporting run on their own; any send waits for your yes.
@Pati Build Fernbrook's new welcome email as a template with the first name and plan filled in
On it.
FAQ
Resend questions, answered.
What can Patricia actually do in Resend?
She works with templates, audiences and contacts, segments and topics, sending domains, scheduled sends, and the delivery data behind them. In practice: she shapes the product emails, keeps audiences and domains healthy, drafts announcements, and reports what got through.
Will she send email on her own?
No. Building templates, audience work, and reporting run on their own, that is the point. Actually sending to real inboxes, or firing a scheduled send, waits for an explicit yes in Slack. Transactional mail a client's app already triggers keeps flowing as built.
Which Resend plan do we need?
Any plan works. She connects through Resend's official authorization flow, the same way other approved apps do, and only sees the account you connect.
We run a separate Resend account per client. Does that work?
Yes, that is the setup she expects at an agency. Connect what you want her in and every client's templates, audiences, and sending domains stay walled off from the rest.
What does the Resend integration cost?
Nothing extra. Every integration is included, on every plan.
One of 1,000+ integrations. Browse the full directory
Everybody deserves a Patricia.
She handles the mess. You keep the clients. See what changes in your first week.
Pick a time that works for you. You get a live walkthrough of Patricia on real agency work, and every question answered.