Patricia works your Respond io.
Ask her in Slack. She reads the omnichannel inbox, routes threads, and drafts replies, but sending a message or broadcast waits for your yes.
@Pati the Brightside inbox is a mess across WhatsApp, Instagram and email. Can you sort it and draft replies?
Went through all channels in the one inbox. Here is the picture:
- 62 open conversations: 34 WhatsApp, 18 Instagram DM, 10 email
- 40 are pre-sale product questions I can answer from the catalog notes
- 14 are order or delivery issues I routed to the fulfillment assignee
- 8 are complaints I flagged for a human, drafts written but held
- Drafted replies for the 40 pre-sale threads. Nothing sends until you approve it.
Send the 40 pre-sale replies. Leave the complaints with me.
Sent. The 40 pre-sale replies went out across their channels and those threads are marked handled. The 14 order issues are routed and the 8 complaint drafts are held for you to read.
Patricia + Respond io
What she does in Respond io.
Real actions she takes on your say-so, not a list of API endpoints.
Read one omnichannel inbox
She reads open conversations across WhatsApp, Messenger, Instagram DM, SMS, and email in a single view, so a scattered inbox gets triaged without you jumping between apps.
Route and assign threads
Conversations routed to the right person or team by channel, topic, or stage, so order issues reach fulfillment and complaints reach a human, automatically sorted.
Draft replies in context
Replies drafted against each contact's history and channel, so answers are specific and ready. They stay drafts until you approve them.
Prepare broadcasts
One-time broadcasts staged to a contact segment on the channel you choose, with the message and audience laid out, ready for your review before anything goes out.
Set up and read workflows
Automation workflows drafted or read back so you know what fires when, and contacts kept current with attributes and tags across every channel.
Keep sends behind approval
Reading, routing, and drafting run on their own, but sending a message or a broadcast reaches real customers, so it always waits for your explicit yes in Slack.
Say it like you'd say it
Things to ask her on day one.
Triage the Brightside inbox across all channels and draft replies for me to approve
Route every order and delivery issue to the fulfillment assignee
Draft replies to the pre-sale product questions, held for my yes
Prepare a WhatsApp broadcast to contacts who abandoned checkout
Which complaint threads still need a human reply?
Better together
Respond io is one hand. Give her the other.
Patricia's value compounds when the whole workflow lives with her, not just one tool.
Setup
Respond io, connected in minutes.
Add Patricia to Slack
She joins your workspace like any teammate. Two minutes, no engineering.
Today at 9:00 AM
Connect respond.io
One OAuth click. She gets only the access you approve, and you can disconnect her anytime.
Respond io connected
Ask
Mention @Pati with the job. Reading, routing, and drafting runs on its own; sending a message or broadcast waits for your yes.
@Pati Triage the Brightside inbox across all channels and draft replies for me to approve
On it.
FAQ
Respond io questions, answered.
What can Patricia actually do in respond.io?
She reads conversations across WhatsApp, Messenger, Instagram DM, SMS, and email in one inbox, routes and assigns threads, drafts replies, prepares broadcasts, and works with contacts and workflows. Reading, routing, and drafting is instant; sending a message or broadcast waits for approval.
Will she message a customer or fire a broadcast on her own?
No. Sending a message and launching a broadcast both reach real customers, so they are staged and shown to you in Slack first and go only after your explicit yes. Reading, routing, and drafting run on their own.
Which respond.io plan do we need?
Any plan with API access and the channels you use connected, since messaging runs through the respond.io API. She connects through the official OAuth flow, the same way other approved apps do, and only sees the workspace you connect.
We run a separate respond.io workspace per client. Does that stay separate?
Yes. Each client is its own respond.io connection, so Brightside's inbox, contacts, broadcasts, and workflows across every channel stay walled off from any other client's. She reads the one workspace you connect and no other.
What does the respond.io integration cost?
Nothing extra. Every integration is included, on every plan.
One of 1,000+ integrations. Browse the full directory
Everybody deserves a Patricia.
She handles the mess. You keep the clients. See what changes in your first week.
Pick a time that works for you. You get a live walkthrough of Patricia on real agency work, and every question answered.