Patricia works your WhatsApp.
Ask her in Slack. She drafts the message template, gets it through WhatsApp's review, and sends to the number you name, but nothing goes out to a customer until you say send.
@Pati Vela wants a flash-sale message template ready for tomorrow. Can you set it up?
Drafted the template: headline, the 20% code, and a Shop now button. Every template has to clear WhatsApp's own review before it can send, and it usually clears within the hour.
- Template body and button written in Vela's voice
- Creating it submits it for WhatsApp's review, so that step waits for your yes
- Each send goes to one number and waits for your yes too
Approved. Once it clears, send a test to the store manager's number.
Created, and WhatsApp approved it. The test to the store manager's number is ready and goes out on your go.
Patricia + WhatsApp
What she does in WhatsApp.
Real actions she takes on your say-so, not a list of API endpoints.
Replies drafted from Slack
Paste a customer's question into Slack and she drafts the answer in the brand's voice, then sends it to that number after your yes. She does not read the WhatsApp inbox herself.
Draft campaign templates
She writes the message template for a promo or an update and submits it for WhatsApp's required review, so the message is ready to send the moment it is approved.
Track template approval
She checks whether a template cleared, got rejected, or is still in review, so you are never guessing why a send has not gone out.
One number, one yes
Every message goes to one number you name, and each send waits for an explicit yes in Slack. There are no broadcasts to a list.
Send media and menus
Images, PDFs, and interactive button or list menus sent to the number you name, so a customer can tap Track order or Talk to us instead of typing.
Read the business profile
Verification status, the connected numbers, and the profile details, pulled into Slack so you know your account is healthy without opening the manager.
Say it like you'd say it
Things to ask her on day one.
Draft the Vela flash-sale template and submit it for WhatsApp's review
Has the promo template been approved yet?
Send the approved order-update template to this customer's number
Send this customer an interactive menu to pick order status or support
Which numbers are on Vela's WhatsApp Business account?
Better together
WhatsApp is one hand. Give her the other.
Patricia's value compounds when the whole workflow lives with her, not just one tool.
Setup
WhatsApp, connected in minutes.
Add Patricia to Slack
She joins your workspace like any teammate. Two minutes, no engineering.
Today at 9:00 AM
Connect WhatsApp
One connection reaches the WhatsApp Business number you run for the customer. She gets only the access you approve, and you can disconnect her anytime.
WhatsApp connected
Ask
Mention @Pati with the job. Status checks run at once, creating a template waits for your yes by default, and every send always does.
@Pati Draft the Vela flash-sale template and submit it for WhatsApp's review
On it.
FAQ
WhatsApp questions, answered.
What can Patricia actually do in WhatsApp?
She creates message templates and submits them for WhatsApp's review, checks their status, reads business-profile and number details, and sends a text, media, a button or list menu, or an approved template to one number at a time. Every send waits for your approval.
Will she message customers on her own?
No. Every send waits for an explicit yes in Slack, and that approval cannot be switched off. She sends to one number per message, never a broadcast, and WhatsApp itself must approve a template before it can send at all.
Can she read or answer the WhatsApp inbox?
No. She does not read incoming messages. Paste a customer's question into Slack and she drafts the answer, then sends it to that number after your yes. Outside WhatsApp's 24-hour reply window, only an approved template can go out.
What access does she need?
She connects to the WhatsApp Business number you manage for the customer, the same way other approved tools do, and only reaches the accounts you connect. Disconnecting takes one click.
Can I keep her scoped to part of our WhatsApp?
Yes. Connect only the WhatsApp Business accounts you want her in, and the rest stays untouched. Every send still waits for your yes.
What does the WhatsApp integration cost?
Nothing extra. Connecting is included on every plan.
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Everybody deserves a Patricia.
She handles the work your team never gets to. You build the company. See what changes in your first week.