Patricia works your WhatsApp.
Ask her in Slack. She answers the open conversations, drafts the campaign template, and lines up the broadcast, but nothing goes out to customers until you say send.
@Pati Fernbrook wants the flash-sale broadcast ready for tomorrow. Can you set it up?
Drafted the broadcast template: headline, the 20% code, and a Shop now button. I have submitted it for WhatsApp's approval, that is required before any template can send, and it usually clears within the hour. It is set to go to the 3,100 opted-in customers on the list.
- Template body and button written and submitted for review
- Audience: 3,100 opted-in contacts, cleaned of anyone who opted out
- This send reaches customers, so it is waiting on your go, not scheduled yet
Looks good. Once it is approved, send it at 10:00.
WhatsApp approved the template. It is queued to broadcast at 10:00 on your go. Separately, I cleared the 14 open customer replies from this morning, twelve were order-status questions I answered, and I flagged two that need a human.
Patricia + WhatsApp
What she does in WhatsApp.
Real actions she takes on your say-so, not a list of API endpoints.
Answer open conversations
Within the window a customer has already opened, she reads and replies from Slack, so order questions and support messages get answered the day they land instead of piling up.
Draft campaign templates
She writes the message template for a promo or an update and submits it for WhatsApp's required review, so the campaign is ready to send the moment it is approved.
Track template approval
She checks whether a template cleared, got rejected, or is still in review, so you are never guessing why a send has not gone out.
Send a broadcast only after your yes
A broadcast reaches real customers, so it stays queued until you approve it. Lining up the audience and the message runs freely; the send that goes to people is the one step that waits.
Send media and menus
Images, PDFs, and interactive button or list menus, so a customer can tap Track order or Talk to us instead of typing, and the reply carries the file they asked for.
Read the business profile
Verification status, the connected numbers, and the profile details, pulled into Slack so you know a client's account is healthy without opening the manager.
Say it like you'd say it
Things to ask her on day one.
Draft the Fernbrook flash-sale broadcast template and submit it for approval
Has the promo template been approved yet?
What is sitting unanswered in the Fernbrook WhatsApp inbox?
Send an interactive menu so customers can pick order status or support
Queue the approved broadcast to the opted-in list for 10:00, waiting on my go
Better together
WhatsApp is one hand. Give her the other.
Patricia's value compounds when the whole workflow lives with her, not just one tool.
Setup
WhatsApp, connected in minutes.
Add Patricia to Slack
She joins your workspace like any teammate. Two minutes, no engineering.
Today at 9:00 AM
Connect WhatsApp
One connection reaches the WhatsApp Business number you run for the client. She gets only the access you approve, and you can disconnect her anytime.
WhatsApp connected
Ask
Mention @Pati with the job. Answering open conversations and drafting templates run on their own; a broadcast that reaches customers waits for your yes.
@Pati Draft the Fernbrook flash-sale broadcast template and submit it for approval
On it.
FAQ
WhatsApp questions, answered.
What can Patricia actually do in WhatsApp?
She replies to customers inside the open conversation window, sends media and interactive menus, drafts message templates and submits them for WhatsApp's review, checks approval status, and reads business-profile and number details. Answering and drafting are instant; a broadcast to customers waits for your approval.
Will she message customers on her own?
No broadcast goes out without your explicit yes, because it reaches real people. On top of that, WhatsApp itself must approve every campaign template before it can send at all. Replying inside a conversation a customer already started can run on its own once you set that up; every reply is visible in Slack first.
What access does she need?
She connects to the WhatsApp Business number you manage for the client, the same way other approved tools do, and only reaches the accounts you connect. Disconnecting takes one click.
We run a separate WhatsApp per client. Do those stay separate?
Yes, that is the setup she expects at an agency. Connect the numbers you want her on and every client's customers, templates, and conversations stay walled off from the rest.
What does the WhatsApp integration cost?
Nothing extra. Every integration is included, on every plan.
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Everybody deserves a Patricia.
She handles the mess. You keep the clients. See what changes in your first week.
Pick a time that works for you. You get a live walkthrough of Patricia on real agency work, and every question answered.