Patricia works your Omnisend.
Ask her in Slack. She segments the shoppers, drafts the campaign, and keeps the cart-recovery running. Nothing sends until you say so.
@Pati how is Fernbrook's abandoned-cart automation doing, and can you set up a win-back to lapsed buyers?
Cart recovery is pulling its weight and the win-back is drafted. Numbers from the store side:
- Abandoned-cart automation: 22% open, 3.4% recovered, $6,240 back over 30 days
- Win-back: segment built of buyers quiet for 90 days (1,760 contacts), email and SMS drafted, held for you
- One note: 260 of them already bought again this week, so I dropped them from the segment
Great. Send the win-back.
Win-back is out to the 1,760 lapsed buyers across email and SMS, and the cart automation keeps running on its own. First orders from it are already landing. Full report here tomorrow morning.
Patricia + Omnisend
What she does in Omnisend.
Real actions she takes on your say-so, not a list of API endpoints.
Segment shoppers by behavior
Lapsed buyers, big spenders, one-time customers, cart abandoners. She builds the segment from real order and browse data, so the campaign reaches shoppers worth reaching.
Draft the campaign, hold the send
Email or SMS built from your template, pointed at the segment, then held. Sending to a client's list waits for your explicit yes, so nothing reaches shoppers by accident.
Watch the automations that recover revenue
Abandoned cart, welcome, post-purchase. She tracks the events and performance, so a broken flow shows up before a client asks why recovered revenue dipped.
Keep the catalog in step
Products and categories added and updated, so the campaign shows the right item at the right price instead of a link to something out of stock.
Read what the store did
Orders, carts, and campaign performance pulled together, so a store owner sees recovered revenue and top movers without opening two dashboards.
Report what actually landed
Opens, clicks, sends, and attributed orders per campaign and per automation, dropped in Slack, so no one screenshots a chart to show a flow is working.
Say it like you'd say it
Things to ask her on day one.
How is Fernbrook's abandoned-cart automation doing this month?
Build a segment of buyers who have gone quiet for 90 days
Draft the win-back for email and SMS and hold it for my approval
Which Omnisend automation is recovering the most revenue across all clients?
Pull orders, opens, and recovered revenue for the last eight campaigns into a report
Better together
Omnisend is one hand. Give her the other.
Patricia's value compounds when the whole workflow lives with her, not just one tool.
Popular pairings
Omnisend, paired.
See what Omnisend unlocks alongside the other tools your agency runs, each on its own page.
Setup
Omnisend, connected in minutes.
Add Patricia to Slack
She joins your workspace like any teammate. Two minutes, no engineering.
Today at 9:00 AM
Connect Omnisend
One click per client store you manage. She gets only the access you approve, and you can disconnect her anytime.
Omnisend connected
Ask
Mention @Pati with the job. Segmenting, drafting, and reporting run on their own; any send waits for your yes.
@Pati How is Fernbrook's abandoned-cart automation doing this month?
On it.
FAQ
Omnisend questions, answered.
What can Patricia actually do in Omnisend?
She works with contacts and segments, campaigns, automation events, the product catalog and categories, orders, and cart data. In practice: she segments shoppers, drafts email and SMS, watches the cart-recovery flows, keeps the catalog current, and tells you what performed.
Will she send a campaign on her own?
No. Segmenting, drafting, and reporting run on their own, that is the point. Actually sending a campaign to a client's list waits for an explicit yes in Slack. Automations you already approved keep running as designed.
Which Omnisend plan do we need?
Any plan works. She connects through Omnisend's official authorization flow, the same way other approved apps do, and only sees the store you connect.
We run a separate Omnisend account per client store. Does that work?
Yes, that is the setup she expects at an agency. Connect what you want her in and every store's contacts, catalog, and campaigns stay walled off from the rest.
What does the Omnisend integration cost?
Nothing extra. Every integration is included, on every plan.
One of 1,000+ integrations. Browse the full directory
Everybody deserves a Patricia.
She handles the mess. You keep the clients. See what changes in your first week.
Pick a time that works for you. You get a live walkthrough of Patricia on real agency work, and every question answered.